Refund policy
📦 Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please contact us at thankstore10@gmail.com.
Please note that returns must be sent to the following address:
Returns must be approved and authorized by our support team before being sent back.
Please contact us at thankstore10@gmail.com to receive the correct return address and instructions.
Return addresses may vary depending on the product supplier.
If your return is accepted, we will provide you with a return shipping label, along with instructions on how and where to send your package.
Items returned without prior authorization will not be accepted.
If you have any questions regarding returns, feel free to contact us at thankstore10@gmail.com.
⚠️ Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible.
❌ Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items (such as beauty products)
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we do not accept returns on sale items or gift cards.
🔄 Exchanges
The fastest way to ensure you get what you want is to return the item you currently have. Once the return is accepted, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As stated above, items must be returned in the same condition in which they were received: unused, with tags, and in original packaging, along with proof of purchase.
💰 Refunds
We will notify you once we’ve received and inspected your return. You will be informed whether your refund has been approved or not.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at thankstore10@gmail.com.
